CRMCRM (Customer Relationship Management) is used to manage customer relationships – it facilitates communication, supports sales, and makes service simpler and faster. It is now available as a module in Dew-X.
A momentous change!For some reason, not all Dew-X users shared the creators’ enthusiasm for the available icons (processes, namespaces, kanban boards, archives, calendars). To be fair, the enthusiasm of some creators also left much to be desired 🙂 Something had to be done about it, and we did.
Orderly processes vs. raising financingDid you know that the key to getting financing may be the way you manage your business? According to a World Economic Forum report, as much as 80% of global trade requires financing, and well-organized processes increase the chances of obtaining it by as much as 45%. This clearly shows the great importance of transparency […]
Process management is the key to successAccording to a McKinsey study, successful organizations are more likely than others to make automation a strategic priority. And research published in Businesswire indicates that automation increases monthly business revenue by $195 billion in the US and £14 billion in the UK.
Whistleblower protectionThe Law on the Protection of Whistleblowers (Whistleblower Protection Directive), as it is referred to, covers every department and area of a company with more than 50 employees. The Dew-X team, as always going against the grain, decided to give you a tool for whistleblowers completely free of charge.
PRO business (SaaS)PRO business (On premises), i.e. Dew-X installed in customers’ infrastructure, has been a service available for a long time. In specific cases, this separate “client” server was leased by us from a third-party provider, and then, together with Dew-X made available to the client – in this sense it was Software as a Service. This time, however, we intend to offer the PRO business service on the main installation as well, the same one used for the free Pro bono version.
Which workflow system should I choose?This difficult question is faced by many people who are assigned the task of finding a workflow system for their company. Let’s start with what a workflow system is – it is an IT tool that supports the flow of tasks between successive process participants in an orderly and automated manner.
Conditional process controlConditional control allows us to build alternative flow paths through which the task will flow depending on the fulfillment or non-fulfillment of specific criteria. Thus, we can say that conditional processes contain decision logic, based on which the process behaves in a certain way.
Types of workflow systems. Which one to implement in your company?The criteria for segmenting the workflow systems available on the market can be many. In this article you will find some of the perspectives. You will also learn how to implement workflow in your company.
5 business benefits of implementing a workflow system in your companyWhy implement a workflow system at all? The list of benefits is very long and depends on the specifics of each organization. In almost every one, however, you can talk about these five basic reasons.
Conditional controlConditional control allows us to build alternative flow paths through which the task will flow depending on the fulfillment or non-fulfillment of specific criteria. Thus, we can say that conditional processes contain decision logic, based on which the process behaves in a certain way.
Best valueDew-X has received the Best value badge and overall rating of 4.9 on probably the best IT system evaluation platform
Workflow System – In which industry can it find application?It is commonly believed that if something is for everything, it is for nothing. On one hand, there is a lot of truth in this, but on the other hand, this wisdom is often overused.
Some deserve another chanceWhen we complete our assigned tasks sometimes does not depend on us alone, e.g. we are waiting for some external data or suitable weather, or the issue is postponed by external institutions, etc. If when creating or editing a process definition we take these or other cases into account, we can use the “Retry” functionality.
EscalationsIf there is a reason to inform other people in the organization about the non-completion of a task, use the “Escalate to” option. Timecops (that’s what we call them) can only be people belonging to the organization, both with “inside” and “outside” status.
WorkflowA workflow consists of an orchestrated and repeatable pattern of activity, enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, the work of a person or group, the work of an organization of staff, or one or more simple or complex mechanisms.
Acceptance system – decision systemWorkflow systems are in fact decision support tools. The workflow itself seems to make no sense. It’s like running around a construction site with empty wheelbarrows. It gains it only when we think about it through the prism of measurable effects. In a broad sense it can be organizational or cost optimization, but in the strict sense it is a set of actions accompanied by decision making.
DictionariesList of cars, employees, customers, We agree that it is worth being able to include such lists on forms in the document and case workflow processes. Of course, and earlier it was possible using the “Selection list” plugin, which allows you to add a field containing a defined list, from which the user, when filling in the form, selects a value. In many cases, this functionality was sufficient.
APIMany people ask us if Dew-X can be integrated with other systems. The answer is: YES. Simple integrations can be done with Authorization tokens and Webhooks. The more complex ones, e.g. with financial and accounting systems, mobile applications or CRMs, are possible with the use of API.
Advisors, consultants, specialists!Some of the Dew-X users are very active. Some even give us ideas. However, there is a group of people / companies who, despite the fact that the tool is very simple, cannot or does not have the courage to adapt it to their own needs. This is a normal feeling when we reach for […]
Default userThe functionality that allows you to indicate, when creating or editing a process, who is to be the default user of a selected activity.
WebinarPomeranian employers invite you to a webinar presenting the system for creating and managing the documents flow and file archives
Support systemIt turns out that Dew-X is also suitable for handling support requests. The interactive agency decided to use it for this purpose.
Dew-X on the airWe had the opportunity to talk about what is workflow in general and the circulation of documents and cases in particular; why and for whom the Dew-X system was created
Case handlingWe were contacted by a law firm that handles many of its clients’ cases at the same time.The goal was to optimize the flow of cases and control them.
Who are document workflow systems for?Time to face the question of who are document workflow systems, and Dew-X in particular, suitable for?
Workflow is like proseWorkflow is like prose. Do you remember how Mr. Jourdain, the comedy character of Molière, was surprised to find him speaking in prose? The same is with workflow.
