Workflow is like prose
Do you remember how Mr. Jourdain, the character of Molière’s comedy, was surprised to find himself speaking in prose?
The same is with workflow. Workflow is a way of information flow between various objects taking part in its processing. In a narrower sense, it is a definition of the way documents flow between employees performing a certain set of activities.
So each of us has been participating in workflow for many years. Whether we like it or not, workflow is part of our life, both private and professional.
Why did we not realize this? Probably because it has become common to think that we can only talk about workflow when we think about electronic document and case workflow systems. This should not be the case, of course, because most of the flows take place outside of them, even in quite modern and computerized organizations. Information flows from mouth to mouth, on boards or in the form of paper documents. Besides, not only workflow systems support the workflow – these functions are taken by e-mail programs, CRMs, shared files, DMSs, ERPs, etc., etc.
However, where the flow of information, documents, and tasks is carried out according to appropriate management procedures and is repeatable, it is best to check the software called workflow management system (WfMS or WFMS) or Business Process Management System (BPMS).
They are the ones we most often use to support popular business processes, such as:
- Cost invoice workflow
- Incoming correspondence
- Purchase requests
- Vacation requests
- Support / support
- Complaints handling
- Acceptance of contracts
And that’s what Dew-X does. In a simple and intuitive way. For free!
