Admin, help!
We sometimes get questions from users that we either don’t know the answer to or can’t answer. This happens when we are asked by a person who is a regular member of an organization – he or she does not have administrative rights and has not created processes or procedures in the organization.
In such cases, we direct this person to Admin. And here comes the hard part – because it happens that this user does not know who is the owner or administrator in the organization.
We solved this problem as follows:
To send a message to the administrators of a particular organization in the menu, select the “?” icon and then Email to admin:
In the dialog box, type the content of your message:
and send.
By this method, without disclosing the identity of these people, they will receive a message, which they will proceed with at their own will.
Why contact Admin at all? There can be many reasons, the following were usually given:
- to request a change in the process definition
- to remove an incorrectly submitted task
- redirecting a task to another user
- granting broader privileges
- giving access to the namespace
- increasing the available space
On the other hand, you can contact us via the contact form or write to hello@dew-x.com
